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Save Cost With Our Operations Design Consulting

LPM Consulting supported the design of new operational models including shared services and offshoring which focused largely on back office functions (Accounts Payable, HR Support, etc.) as well as transforming service delivery.

Companies that focus on growth and daily execution can neglect the feed and maintenance of operational capabilities which can result in lower overall performance. Our services aim to prevent that by creating new operational models.

Our Three-Step Approach to Redesign Your Operations

  • Understand the current process as well as the roles supporting revenue and functions to identify pain points (delays/ errors) and quantify the cost
  • Interview leaders, managers, and subject matter experts of current processes to gather additional issues and potential solutions
  • Conduct process sessions to design the new company processes in collaborative and inclusive working sessions

Benefits of an Improved Operations Design

  • Consolidate 70 service centers into 4 Customer Service Centers to manage customer-facing documents and savings of $100 million over five years
  • Improve data collection early in the service delivery process to reduce supply chain errors from 20% to >5%
  • Established new finance teams and processes to focus on value-added analyses and forecasts for the business
  • Evaluate financial data issues and implemented a data SWOT team to remediate master data elements causing payment delays and margin errors
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Our Clients

  • Aon
  • Marsh & McLennan
  • Coates Group
  • TreeHouse